This policy explains how refunds and Credits work for purchases on RemoveVideoBG.
You can request a refund for purchased Credits you have not used. We will review the unused balance associated with your purchase and confirm the refundable amount. Credits already used to process a video are not considered unused.
Credits are charged only when video processing succeeds. If processing fails, no Credits should be deducted. If Credits were deducted for a failed job, contact us and we will return those Credits to your account after verifying the failure.
Canceling a subscription stops future renewals. You can continue to use any remaining Credits from that subscription until their original expiration date. Monthly plan Credits expire at the end of their monthly billing period, and yearly plan Credits expire at the end of their yearly billing period.
Email billing@removevideobg.app from the email address associated with your account. Include your order or payment details, the Credits you want refunded, and a brief explanation. For a failed video job, include its job ID or other details that help us locate it. We aim to reply to emails within 2 business days, Monday through Friday. We will review your request after verifying the purchase or failed job; refund review and processing may take longer than the initial email reply.